Dear Bill:

It's now been six weeks since we held our training session in Pinehurst. During this time I've had the opportunity to evaluate this training seminar's impact on our Professional Sales Force. I'm pleased to let you know that there have been new definitive actions taken as a result of it. Would you believe "Relative Market Share" is a new buzz word for us and our salespeople have scheduled Annual Customer Reviews?

Thank you for your help. I look forward to us continuing to work together in the future.

Sincerely,

Jim O'Brien
General Manager
Triangle Building Supply, Inc.
Fayetteville, NC